Privacy Policy

Last updated: October 9, 2025

AltSnap protects your privacy while providing AI-powered alt text generation for web accessibility, ensuring your data is handled securely and transparently.

AltSnap.ai (“AltSnap”, “we”, “us”, or “our”) provides page-context-aware alt-text generation, caching, and developer tooling (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, dashboard, APIs, and related services.

Information We Collect

Account & Contact Information

When you create an account, we collect your name, email address, password (hashed), and optional organization data.

Usage & Diagnostics

We collect event logs (e.g., API calls, errors), device/browser metadata, and Service performance metrics to maintain reliability, security, and billing accuracy.

Content You Process

To generate alt text, you (or your site) submit image URLs and page context. We cache results to improve speed and reduce cost. You control what you send. Do not submit sensitive or regulated personal data via images or context.

How We Use Information

• Provide, maintain, and improve the Services (including caching and performance optimization).
• Measure usage for billing, quotas, and abuse prevention.
• Secure the Services, investigate incidents, and prevent fraud.
• Provide support, communicate updates, and improve product quality.

Sharing & Disclosure

We don’t sell your personal information. We share data with cloud and analytics providers who act as processors on our behalf, subject to contracts and appropriate safeguards. We may disclose information to comply with law, protect rights, or complete a merger, acquisition, or asset transfer.

Data Retention

Cached alt-text outputs are retained to serve your users quickly. You may purge cache via the dashboard or API. Account, billing, and audit logs are retained as required for legal, accounting, and security obligations.

Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the data we process. No method of transmission or storage is 100% secure, but we continuously improve our controls.

Your Choices & Rights

• Access, update, or delete account information in the dashboard.
• Export or delete cached outputs via API where supported.
• Opt out of non-essential emails using unsubscribe links.

International Transfers

If you access the Services from outside the region where we host data, your information may be transferred internationally. We use lawful transfer mechanisms where required.

Children’s Privacy

The Services are not directed to children under 13 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Policy to reflect changes to our practices or legal requirements. We will post updates here and adjust the “Last updated” date above. In some cases, we may provide additional notice.

Contact Us

Questions about this Policy or our data practices? Email us at privacy@altsnap.ai.