Usage Policy

Last updated: October 9, 2025

AltSnap provides AI-powered alt text generation for web accessibility, helping developers and content creators meet WCAG standards and improve SEO through automated image descriptions.

This Usage Policy applies to all users of AltSnap ("we," "us," or "our") products and services.

Our Usage Policy (also referred to as our "Acceptable Use Policy" or "AUP") applies to anyone who uses AltSnap's products and services, and is intended to help our users stay safe and ensure our products and services are being used responsibly.

The Usage Policy is categorized according to who can use our products and for what purposes. We will update our policy as our technology and the associated risks evolve or as we learn about unanticipated risks from our users.

Universal Usage Standards:

Our Universal Usage Standards apply to all users including individuals, developers, and businesses.

High-Risk Use Case Requirements:

Our High-Risk Use Case Requirements apply to specific use cases that pose an elevated risk of harm.

AltSnap's Trust and Safety Team will implement detections and monitoring to enforce our Usage Policies so please review these policies carefully before using our products. If we learn that you have violated our Usage Policy, we may throttle, suspend, or terminate your access to our products and services.

This Usage Policy is calibrated to strike an optimal balance between enabling beneficial uses and mitigating potential harms. AltSnap may enter into contracts with certain governmental customers that tailor use restrictions to that customer’s public mission and legal authorities if, in AltSnap's judgment, the contractual use restrictions and applicable safeguards are adequate to mitigate the potential harms addressed by this Usage Policy.

Waiver of Legal Action

By creating an account on AltSnap and using our products and services, you agree to waive any and all rights to take legal action against AltSnap, its affiliates, officers, employees, and partners for any claims, damages, or liabilities arising from your use of the platform. This waiver applies to, but is not limited to, claims related to product performance, service interruptions, data security, content generated or shared on the platform, or any other aspect of the service.

You acknowledge that AltSnap provides its services "as-is" and "as available" without warranties of any kind. If you do not agree to this waiver, you should not create an account or use our services. Your continued use of the platform constitutes acceptance of this waiver and all other terms outlined in this Usage Policy.

User Responsibility and Safe Harbor Provisions

AltSnap takes zero responsibility for the alternative text (alt text) that is generated for images using our service. You, as the account owner, are solely responsible for:

• All images and content submitted to the AltSnap system for generation
• The accuracy, appropriateness, and legality of any content you upload or process through our services
• The review, verification, and editing of any alt text generated by our system before publishing or using it
• Ensuring compliance with all applicable laws, regulations, and industry standards regarding your content

AltSnap acts as a safe harbor service provider and holds no responsibility or liability for the content sent through, processed by, or generated by our platform. All liability for content, whether uploaded or generated, is strictly and exclusively owned by the client using the service. You agree to indemnify and hold harmless AltSnap from any claims, damages, losses, or legal actions arising from your content or use of generated alt text.

AltSnap will comply with any and all federal and state warrants, subpoenas, court orders, and lawful requests from government authorities. We reserve the right to cooperate fully with law enforcement agencies and may disclose user information and content when legally required to do so.

Universal Usage Standards

Do Not Compromise Children’s Safety

This includes using our products or services to:

1. Create, distribute, or promote child sexual abuse material. We strictly prohibit and will report to relevant authorities and organizations where appropriate any content that exploits or abuses minors
2. Facilitate the trafficking, sextortion, or any other form of exploitation of a minor
3. Facilitate minor grooming, including generating content designed to impersonate a minor
4. Facilitate or depict child abuse of any form, including instructions for how to conceal abuse
5. Promote or facilitate pedophilic relationships, including via roleplay with the model
6. Fetishize minors

Do Not Compromise Critical Infrastructure

This includes using our products or services to:

1. Facilitate the destruction or disruption of critical infrastructure such as power grids, water treatment facilities, telecommunication networks, or air traffic control systems
2. Obtain unauthorized access to critical systems such as voting machines, healthcare databases, and financial markets
3. Interfere with the operation of military bases and related infrastructure

Do Not Incite Violence or Hateful Behavior

This includes using our products or services to:

1. Incite, facilitate, or promote violent extremism, terrorism, or hateful behavior
2. Depict support for organizations or individuals associated with violent extremism, terrorism, or hateful behavior
3. Facilitate or promote any act of violence or intimidation targeting individuals, groups, animals, or property
4. Promote discriminatory practices or behaviors against individuals or groups on the basis of one or more protected attributes such as race, ethnicity, religion, nationality, gender, sexual orientation, or any other identifying trait

Do Not Compromise Someone’s Privacy or Identity

This includes using our products or services to:

1. Compromise security or gain unauthorized access to computer systems or networks, including spoofing and social engineering
2. Violate the security, integrity, or availability of any user, network, computer, device, or communications system, software application, or network or computing device
3. Violate any person's privacy rights as defined by applicable privacy laws, such as sharing personal information without consent, accessing private data unlawfully, or violating any relevant privacy regulations
4. Misuse, collect, solicit, or gain access to private information without permission such as non-public contact details, health data, biometric or neural data (including facial recognition), or confidential or proprietary data
5. Impersonate a human by presenting results as human-generated, or using results in a manner intended to convince a natural person that they are communicating with a natural person when they are not

Do Not Create or Facilitate the Exchange of Illegal or Highly Regulated Weapons or Goods

This includes using our products or services to:

1. Produce, modify, design, market, or distribute weapons, explosives, dangerous materials or other systems designed to cause harm to or loss of human life
2. Engage in or facilitate any illegal activity, such as the use, acquisition, or exchange of illegal and controlled substances, or the facilitation of human trafficking and prostitution

Do Not Create Psychologically or Emotionally Harmful Content

This includes using our products or services to:

1. Facilitate or conceal any form of self-harm, including disordered eating and unhealthy or compulsive exercise
2. Engage in behaviors that promote unhealthy or unattainable body image or beauty standards, such as using the model to critique anyone’s body shape or size
3. Shame, humiliate, intimidate, bully, harass, or celebrate the suffering of individuals
4. Coordinate the harassment or intimidation of an individual or group
5. Generate content depicting sexual violence
6. Generate content depicting animal cruelty or abuse
7. Generate violent or gory content that is inspired by real acts of violence
8. Promote, trivialize, or depict graphic violence or gratuitous gore
9. Develop a product, or support an existing service that facilitates deceptive techniques with the intent of causing emotional harm

Do Not Spread Misinformation

This includes using our products or services to:

1. Create and disseminate deceptive or misleading information about a group, entity or person
2. Create and disseminate deceptive or misleading information about laws, regulations, procedures, practices, standards established by an institution, entity or governing body
3. Create and disseminate deceptive or misleading information with the intention of targeting specific groups or persons with the misleading content
4. Create and advance conspiratorial narratives meant to target a specific group, individual or entity
5. Impersonate real entities or create fake personas to falsely attribute content or mislead others about its origin without consent or legal right
6. Provide false or misleading information related to medical, health or science issues

Do Not Engage in Fraudulent, Abusive, or Predatory Practices

This includes using our products or services to:

1. Facilitate the production, acquisition, or distribution of counterfeit or illicitly acquired goods
2. Promote or facilitate the generation or distribution of spam
3. Generate content for fraudulent activities, schemes, scams, phishing, or malware that can result in direct financial or psychological harm
4. Generate content for the purposes of developing or promoting the sale or distribution of fraudulent or deceptive products
5. Generate deceptive or misleading digital content such as fake reviews, comments, or media
6. Engage in or facilitate multi-level marketing, pyramid schemes, or other deceptive business models that use high-pressure sales tactics or exploit participants
7. Promote or facilitate payday loans, title loans, or other high-interest, short-term lending practices that exploit vulnerable individuals
8. Engage in deceptive, abusive behaviors, practices, or campaigns that exploits people due to their age, disability or a specific social or economic situation
9. Promote or facilitate the use of abusive or harassing debt collection practices
10. Develop a product, or support an existing service that deploys subliminal, manipulative, or deceptive techniques to distort behavior by impairing decision-making
11. Plagiarize or engage in academic dishonesty

Do Not Abuse our Platform

This includes using our products or services to:

1. Utilize automation in account creation or to engage in spammy behavior
2. Circumvent a ban through the use of a different account, such as the creation of a new account, use of an existing account, or providing access to a person or entity that was previously banned

High-Risk Use Case Requirements

Some integrations (meaning use cases involving the use of our products and services) pose an elevated risk of harm because they influence domains that are vital to public welfare and social equity. “High-Risk Use Cases” include:

1. Legal: Integrations related to legal interpretation, legal guidance, or decisions with legal implications
2. Healthcare: Integrations affecting healthcare decisions, medical diagnosis, patient care, or medical guidance. Wellness advice (e.g., advice on sleep, stress, nutrition, exercise, etc.) does not fall under this category
3. Insurance: Integrations related to health, life, property, disability, or other types of insurance underwriting, claims processing, or coverage decisions
4. Finance: Integrations related to financial decisions, including investment advice, loan approvals, and determining financial eligibility or creditworthiness
5. Employment and housing: Integrations related to decisions about the employability of individuals, resume screening, hiring tools, or other employment determinations or decisions regarding eligibility for housing, including leases and home loans
6. Academic testing, accreditation and admissions: Integrations related to standardized testing companies that administer school admissions (including evaluating, scoring or ranking prospective students), language proficiency, or professional certification exams; agencies that evaluate and certify educational institutions.
7. Media or professional journalistic content: Integrations related to using our products or services to automatically generate content and publish it for external consumption

If your integration is listed above, we require that you implement the additional safety measures listed below:

1. Human-in-the-loop: when using our products or services to provide advice, recommendations, or subjective decisions that directly impact individuals in high-risk domains, a qualified professional in that field must review the content or decision prior to dissemination or finalization. This requirement applies specifically to content or decisions that are provided to consumers or the general public, or decisions made about an individual. Your business is responsible for the accuracy and appropriateness of that information. For other types of content generation or interactions with users that do not involve direct advice, recommendations, or subjective decisions, human review is strongly encouraged but not mandatory.
2. Disclosure: you must disclose to your customers or end users that you are using our services to help inform your decisions or recommendations.

CONTACT US

If you have any questions about this Usage Policy or need to report a violation, please contact us at support@altsnap.ai.